💬 FAQ - Design Your Holidays by Eriola Ltd

Unlike online platforms sell trips, we offer connection, we design experiences by listening to your needs.
When you work with Design Your Holidays by Eriola, you gain:

Expert guidance and insider knowledge shared with you in every call and correspondence.

Stress-free planning, we keep regular contact with you and full support at no extra cost.

Tailored recommendations for your needs with VIP statues and lots of perks, with same or better price than OTAs.

A trusted professional who cares for you before, during, and after your journey, relieving the stress of booking and managing it for you, so you can fully enjoy your well-deserved holiday. 

When you book with us, you get someone who understands your travel style, advocates for you if something goes wrong, and ensures you receive the best value for your budget. We combine professional expertise with a personal touch, that’s what makes your trip truly yours. 

Your trip isn’t just booked, it’s cared for.

At Design Your Holidays by Eriola, we’re compensated for the valuable work we do in designing and managing your travel plans. When you book through us, our partner suppliers, such as hotels, cruise lines, or tour operators, pay us a small commission after your trip.
This means you receive expert, personalized service at no extra cost while we ensure your trip is effortless from start to finish. 

In most cases, our services are complimentary because we are compensated by travel suppliers once your trip is completed.
For highly specialized or complex itineraries, a small planning fee may apply, but it’s always discussed transparently in advance. 

Absolutely! Every itinerary we create is fully tailored to your interests, pace, and budget. Whether you're seeking a luxury retreat, a family adventure, or a cultural escape, we craft experiences designed around you, not a template. We arrange private transfers, car rentals, intimate candlelit dinners, culinary and gourmet tasting events, curated tours and excursions, spa and wellness experiences, sports activities, anniversaries and group gatherings, provisioning, household services, and personalized touches, all customized to make your trip truly memorable. 

You’re never alone when you travel with us. Apart from connecting regularly with you, making sure that you have everything you need before your trip, we are in regular contact with our partner's reservation desks and service provider team preparing everything to the last detail for your arrival.
We act as your advocate and point of contact with our 24/7 concierge service, ready to assist with flight changes, emergencies, or last-minute adjustments. Your peace of mind is part of our service promise. 

Suppliers often prefer travel advisors because:

We bring repeat, high-quality clients who value service.

We build long-term relationships rather than one-time bookings.

OTAs (like Booking.com) typically charge suppliers higher commissions, while we maintain a balanced partnership that benefits both travelers and suppliers.

Suppliers trust us to deliver well-prepared guests who appreciate authentic experiences.

Online booking may seem simple, until something goes wrong. By booking through a professional travel advisor, you gain:
Expert destination knowledge, so you can ensure your journey is up to your satisfaction.
Personalized planning matched to your travel style and access to exclusive inclusions such as insider perks, upgrades, early check-in, or added amenities, at the same or better value.
Our direct supplier relationships ensure you’re always treated like a priority guest.
Receive support before, during, and after your trip with 24/7 concierge service from a personal advisor. 

Lower prices than booking on your own, the online booking platforms.
Confidence that your arrangements are protected. We handle the details; you enjoy the journey.

This means that every client, regardless of their budget, receives VIP, personalized, and priority care throughout their trip. We search for the best rates, perks, and room options, always focused on creating the most rewarding travel experience for you. Our process begins with a thorough, side-by-side review of available offers to identify the one that provides the greatest value within your budget. We carefully evaluate every detail, room type, inclusions, flexibility, and cancellation policies, and communicate these options to you, so you can book confidently, knowing your travel investment is recommended by an experienced advisor and protected. We assess nightly rates, perks, and inclusions such as breakfast, resort credits, upgrades, and more, associated with each partner and room preference. Our goal is to recommend rates that offer genuine value, a perfect balance of comfort, benefits, and price. 

Yes, we offer group travel packages for families, friends, schools, universities, and corporate groups. Our packages are customizable and can include tours, activities, and accommodations suitable for all members of your group, as well as flights, transportation and travel insurance. 

The cancellation policy for Design Your Holidays By Eriola travel packages varies depending on the package selected and the time of cancellation. Our travel experts will provide you with the specific cancellation policy for your package at the time of booking.

Travel advisors like us play a vital role in the supplier’s marketing network. We serve as trusted partners, connecting travelers with the right experiences, accommodations, and services. Unlike large booking platforms, we prioritize personalized service and building long-term relationships, ensuring your travels are customized, safe, and stress-free. We assist you in navigating the myriad of options, recommend verified partners, and manage every detail, from planning and booking to providing support before, during and after your trip. Our goal is to deliver value, comfort, and peace of mind, so you can focus on truly enjoying your holiday.