Privacy Policy

Effective Date: 14/10/2025

At Design Your Holidays by Eriola Ltd, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services.

1. Information We Collect

We may gather:

Personal information: Name, email, phone number, preferences, and travel interests.

Travel documentation: Passport details, visa information, or other data required to facilitate bookings.

Communication records: Emails, messages, enquiry forms, or correspondence relating to your requests.

Website usage data: IP addresses, device information, cookies, and browsing behavior to improve our service.

We only collect information essential for delivering your requested services and enhancing your experience.

2. How We Use Your Information

Your data is solely used to:

Arrange and customize your travel, leisure, and event experiences.

Personalize our service offerings according to your preferences.

Communicate securely regarding bookings, updates, or inquiries.

Provide you with relevant information, promotional offers, or exclusive updates (where permitted).

We do not sell, rent, or disclose your personal information to third parties, except when necessary to fulfill your requests—such as sharing details with hotels, airlines, or venues involved in your arrangements.

3. Data Sharing & Security

We do not sell or rent your personal information. However, your data may be shared with trusted partners and service providers, such as airlines, hotels, and local providers, solely for the purpose of fulfilling your travel arrangements. All data transmissions are protected with industry-standard security measures.

4. Your Rights

You have the right to:

Access, update, or correct your personal data

Request the removal of your information, subject to legal obligations

Opt-out of marketing communications at any time

5. Cookies & Tracking Technologies

Our website uses cookies to improve user experience, analyze site traffic, and tailor content. You can manage your cookie preferences through your browser settings. 

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as legally required. 

7. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. 

8. Contact Us

For questions or concerns regarding your data or this Privacy Policy, please contact us.